OVERSIZED SHIPPING CHARGES

* Items with * or ~ in their descriptions have Oversize Shipping Charges

+ + Items with + + in their decriptions will have actual Motorfreight Charges added to their total cost before shipping.
Those charges are specific to your exact address, so be sure that we have the correct delivery address.
Motorfreight items cannot be shipped to PO Boxes or to International Customers.
We will email the exact Motorfreight charges for your approval before charging or shipping.

ORDER CHANGES & CANCELLATIONS

Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department.

Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Friday 9:00am-5:00pm United States CST. You may call: 1-512-282-3003

If you wish to cancel an order after we have processed or shipped and before you have received it, please call our service desk to request an authorization to refuse receipt to avoid the 20% restocking fee (except in the case of metal cages or special order items, which are charged the restocking charges regardless). Due to UPS and FEDEX Policies, shipping will be charged both ways on refused or cancelled items. Call 1-512-282-3003.

We cannot re-route or stop a shipment that has already entered UPS or FEDEX systems.

SHIPPING REFUSALS

Grooming-Tables.com strives to give you the best service available anywhere. An order placed and shipped from our warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges both directions and minus a 25% restocking fee.

ITEMS DAMAGED IN SHIPPING

We ship by the most efficient means possible. However, damage occasionally occurs.

If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call our customer service department within 24 hours to report any damage sustained.

If you find damage subsequent to delivery, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-282-3003 or 1-888-738-3976. Inspection prior to acceptance is even more important for large items shipped by Motor Freight carriers.

For Motor Freight Deliveries: The customer must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to us within 24 hours of delivery.

Once the product is accepted by the Customer without notation of damage, damage incurred becomes the responsibility of the Customer, and (while we will help you file any latent damage claim) we are not liable for damage incurred subsequent to receipt and acceptance of the product.

In all cases of damage, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-282-3003.

NON-RETURNABLE ITEMS & SPECIAL ORDERS

Grooming-Table.com is always concerned about your satisfaction. However, we regret that vaccines, prescription items, personalized items, books and videos, and special order items such as Electric or Hydraulic Grooming tables, Dog Boxes, Modular Kennels cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.

MANUFACTURER'S WARRANTIES

We carry the best products, and our customers experience very few problems. However, should you experience a problem with any item during its manufacturer's warranty period, you can turn to the manufacturers with confidence. We'll gladly help you get in touch with them directly to save you both time and expense. Call 1-512-282-3003 for Grooming-Table.com customer service M-F 8:30 a.m. to 5:00 p.m. Central.

PETLIFT WARRANTY INFORMATION

PetLift/VetLift manufacturers and warrants its products to be made of the finest quality materials, free from defects in material or workmanship under normal use and to perform the service for which they were intended in a thoroughly reliable and efficient manner, when properly installed, maintained, and cared for.

Petlift stainless steel equipment as well as our hydraulic pumps carry a one year warranty. All electric and mechanical parts are warranted for one year.

PetLift/VetLift must be notified before returning any merchandise of our manufacture within 10 days of customer's receipt.